Skip to content
GroundsQuote.com

Legal

Privacy Policy

Last updated November 5, 2026

GroundsQuote ("we", "us") provides software for lawn care and landscaping businesses to quote, schedule and bill their work. This policy explains what information we collect through groundsquote.com, the GroundsQuote dashboard and the quote widget our customers place on their own websites, how we use it, and the choices you have.

Who this covers

  • Businesses that sign up for a GroundsQuote account and their team members.
  • Homeowners who request a quote through a business's widget or respond to a quote they were sent.
  • Visitors to groundsquote.com.

When a homeowner uses a business's widget, that business decides how the homeowner's information is used and is responsible for its own privacy practices. We process that information on the business's behalf to deliver the service.

Information we collect

From businesses

  • Account details: business name, your name, email address, phone number and password (stored hashed).
  • Business configuration: services, pricing rules, logo, colors, notification settings and team member invitations.
  • Billing: your plan and subscription status. Card details are collected and stored by Stripe, our payment processor; we never see your full card number.
  • Crew locations, only when a business turns them on (for storms, or for the crew map on work days): while the schedule is open on a team member's phone and after that person allows it, the phone's latest position. Only the latest position is kept, it is shown to the business's office for 30 minutes, and it is deleted after two days. The person can stop sharing at any time.

From homeowners

  • Contact details entered in the widget: name, email address, phone number and any notes.
  • The property address, its map location, the measured boundary, building outlines, exclusion areas and lawn area.
  • Which services were requested, quotes sent, and whether a quote was accepted or declined, with any note left.
  • If they call a business that uses the AI receptionist: the caller's phone number, a recording and transcript of the call, a summary, and what they asked for (see Phone calls).
  • If they choose to receive texts: the mobile number, when and how they agreed, the texts sent to them with their delivery status, and any replies (see Text messages).

Automatically

  • Technical data such as IP address, browser type and the pages visited, used for security, rate limiting and to understand how the site is used. groundsquote.com also uses Vercel Web Analytics, which counts page views without setting cookies.
  • groundsquote.com and the dashboard use Google Analytics, which sets cookies on groundsquote.com to count visits and see which pages and features are used, including account milestones such as signing up or sending a first quote. Google processes this data under its own privacy policy; you can opt out with Google’s browser add-on. Google Analytics does not run in the quote widget on a business’s website, the quote and invoice pages or the customer portal.
  • The dashboard also uses cookies strictly necessary to keep you signed in and remember which business you are working in.

How we use information

  • To provide the service: measure properties, price and deliver quotes, notify businesses of new requests and responses, and send quote, visit and bill updates to homeowners on the business's behalf, by email and, for homeowners who ask for them, by text.
  • To operate accounts and billing, including transactional emails such as sign-up confirmation, password resets, invitations and receipts.
  • To keep the service secure, prevent abuse and enforce our terms.
  • To improve the product. We do not sell personal information and we do not use homeowner information for our own marketing.

Service providers

We rely on a small number of providers to run GroundsQuote. Each receives only what it needs:

  • Supabase hosts our database and authentication.
  • Vercel hosts the websites and application.
  • Google Maps Platform provides address search, maps and imagery used to measure properties.
  • Stripe processes subscription payments and, for businesses that turn on online payments, the invoice payments their customers make. Card and bank details go to Stripe, not to us.
  • Resend delivers our emails.
  • Twilio delivers our text messages.
  • Vapi answers calls for businesses that use the AI receptionist: it receives the call audio, turns speech into text and back, and returns the transcript, summary and recording to us. Twilio provides the phone numbers.
  • Mapbox receives the map locations of job sites and yards to calculate driving times and routes for the schedule.
  • OpenRouter passes requests to AI service providers for the AI assistant (the question and the records it looks up to answer it), for translating notes between English and Spanish, and as a backup for reading property maps. Questions to the AI assistant go only to providers that do not use them for training.

We may also disclose information when required by law or to protect the rights, safety or property of GroundsQuote, our customers or others.

Text messages

Homeowners can choose to receive GroundsQuote Service Alerts: texts about their own quotes, visits and bills with a lawn care business that uses GroundsQuote. The program, how to join, message frequency, and how to opt out are described in our SMS terms.

  • We collect the mobile number, the date, time and way consent was given (the form ticked, or the team member who recorded it), the texts sent with their delivery status, and replies such as STOP, START or HELP.
  • We use this only to send the updates the homeowner asked for, to honor opt-outs, to answer help requests and to keep a record of consent as carriers and the law require. Replies other than STOP, START or HELP are forwarded to the business by email.
  • Twilio, our messaging provider, receives the number and the text of each message to deliver it.
  • Reply STOP to any text to stop them, or email support@groundsquote.com.

All the above categories exclude text messaging originator opt-in data and consent; this information won't be shared with any third parties. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Phone calls

A business can have an AI receptionist answer the calls it cannot pick up. The receptionist tells callers it is an AI assistant and that the call may be recorded.

  • We keep the caller's number, the recording, the transcript and a summary of each call, and give them to the business the caller phoned, in its dashboard and by email. If the caller asks for work, the details they give become a request for that business.
  • If the business allows it, a customer calling from the phone number on their account can hear their own upcoming visits and balance, and have their invoices emailed again, after they say their property's street address. The receptionist never reads an address or email address aloud.
  • We use calls only to deliver them to that business and to count the minutes it is billed for. We do not use recordings for our own marketing or to train AI models.
  • The business decides how long to keep its call records, as with its other customer records. To ask about a recording, contact the business you called or email support@groundsquote.com.

Retention

Business data is kept for as long as the account is active. Homeowner data is kept for as long as the business it was submitted to keeps it; businesses can archive records at any time. When an account is closed we delete or anonymize its data within a reasonable period, except where we must keep records for legal, tax or security reasons.

Your choices

  • Businesses can view and update their account and data in the dashboard, and can cancel from the Billing page.
  • Homeowners who want their information corrected or removed should contact the business they requested a quote from. You can also contact us and we will help route the request.
  • Depending on where you live, you may have rights to access, correct, delete or restrict the use of your personal information. Email us to exercise them.

Security

Data is encrypted in transit and at rest. Each business's data is isolated at the database level, access is role-based, and public endpoints are rate limited. No system is perfectly secure, so please use a strong, unique password and keep your team list current.

Children

GroundsQuote is a business tool and is not directed at children under 16. We do not knowingly collect information from them.

Changes

We will post any changes to this policy on this page and update the date above. Significant changes will be announced to account holders by email.

Contact

Questions about privacy: hello@groundsquote.com.